Commercial & Domestic CCTV Service Contracts

Regular Scheduled Servicing that Includes Emergency call out Cover

We offer extensive CCTV maintenance service contracts, our qualified and expert engineers are on hand to carry out efficient and thorough CCTV scheduled maintenance and Servicing on an annual or more frequent basis if required.

The Xpert Services provide for its CCTV maintenance and Service Contract customers a 14 hours a day, 365 days of 

the year emergency CCTV repairs and labor cover in the event of system or component failure, you would have to cover the cost of parts only.

WHY DO I NEED A SERVICE CONTRACT?

Peace of Mind

You depend on your security system to provide safe and secure premises for your staff and visitors. So it makes sense that your system is kept in optimum condition, with 24 hours
emergency cover that you can always count on if it is needed.

Save Money

Regular servicing will also ensure the maximum component life and result in lower system downtime. You will also save money by avoiding non-contracted hourly rates.

Compliance

Current industry standards including EN Standards, NACOSS, the Police, the Data Protection Act and Health and Safety Act all require that security systems that fall within their remit are covered under a formal maintenance agreement.

Stay Covered

Your insurance company will usually require you to regularly maintain your security system. If you have not arranged appropriate cover your insurance claims may be invalid. In addition, all security systems that are Police calling or financed under a Lease Agreement must have a current service and maintenance contract.

Fast response

our engineers based in local teams near you

Effective response

Minimum disruption and hassle with a wide range of spares on board

Highly-trained experienced engineers

with an average length of service of over 10 years

CCTV Servicing includes:

• Check history of CCTV system since last maintenance service
• Visual inspection of all major CCTV components including cabling & connections where accessible for signs of deterioration or damage
• Check all CCTV control equipment (monitors, DVR, Multiplexer etc.)
• Check and clean cameras, lenses and housings as necessary.
• Check lenses for correct field of view and adjust as necessary
• Check pictures for correct field of view and adjust as necessary.
• Check and test remote signaling equipment (where fitted)
• Check recording and playback quality
• Check the satisfactory transmission of images to remote center (where applicable)
• Repair minor faults where necessary (additional costs may apply)
• Retrain the users on the use of the CCTV system (if required)
• Log all test results
• Return the CCTV system to operational status.

Our one time packages include:

• Check and test remote signaling equipment (where fitted)
• Check recording and playback quality
• Check the satisfactory transmission of images to remote center (where applicable)
• Replacement of faulty connectors
• Check settings and names of the cameras
• Checking of all mechanical fixings, brackets, towers and PTZ functions where appropriate
• Report on any temporary obscuring of camera images e.g. growing trees and bushes
• Clean all video display monitors with anti-static solution
• Provide a report on the condition of the system if so required
• Provide any necessary basic instruction and training
• Advise on latest technology and upgrade features