Benefits of Coverage with The Xperts:

As the Premier Independent National Service Provider in the critical power industry, we provide complete peace of mind when you choose one of our Critical Power Service Plans. These include many beneficial advantages at no additional fee, including:

• Customer Care Center: You will be supported by our team of customer care representatives who are ready and eager to respond.
• Detailed Electronic Service Reporting: Following each preventive maintenance inspection, you will receive a detailed report of your system status along with any recommendations by our technicians.
• Training & Technical Support: Technical answers to your questions are provided 24/7 on all major manufacturers’ brands of APC UPS and Battery products.  Our technical team also provides support and training from field service engineers.
• Customer Satisfaction & Reporting: We are focused on delivering the highest level of service, consistently and effec- tively.  Utilizing an independent agency to query our clients each month, the results are compiled and used to refine our service delivery.
• Preferred Contracted Customer Time & Material Rates: By contracting with The Xperts you are eligible to receive discounted Time & Material Rates for any services outside of

Your contracted coverage such as upgrades, spare parts, and specialty testing services.

•  BRONZE LEVEL Bronze Level Service Plans are the most economical solution for those desiring coverage and reliability from their UPS, and for those who need to balance risk management and budget consciousness.

• Next Day Emergency Response: Provides for priority response time to your emergency service calls 5 days a week during normal business hours.
• UPS Preventive Maintenance Visit: Provides for one Major Inspection of the UPS electronics ensuring optimal system performance, scheduled on a 5X8 basis.
• Battery Preventive Maintenance Visit: Provides for one Annual Inspection of your Battery System’s health assuring you maximum uptime, scheduled on a 5X8 basis.

•  SILVER LEVEL Silver Level Service Plans are an affordable option for those requiring increased responsiveness and protection against unexpected repair costs with the addition of 7x24 repairs.

• 7x24 Corrective Maintenance Coverage: Provides for full corrective maintenance and includes repair materials, labor and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience.
• 8hr Emergency Response Coverage: Provides 8hr Emergency On-Site Response to your critical emergency service call.  We offer 2 or 4 hour Response Time upgrades in many locations.
• UPS Preventive Maintenance Visit: Provides for one Major Inspection of the UPS electronics ensuring optimal system performance, scheduled on a 5X8 basis.
• Battery Preventive Maintenance Visit: Provides for one Annual Inspection of your Battery System’s health assuring you maximum uptime, scheduled on a 5X8 basis.

•  GOLD LEVEL Gold Level Service Plans include 7x24 support and increased preventive maintenance service to provide early detection of problems.

• 7x24 Corrective Maintenance Coverage: Provides for full corrective maintenance and includes repair materials, labor and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience.
• 8hr Emergency Response Coverage: Provides 8hr Emergency On-Site Response to your critical emergency service call.  We offer 2 or 4 hour Response Time upgrades in many locations.
• UPS Preventive Maintenance Visit Twice Per Contract Period: Provides for a Major Inspection of the UPS electronics ensuring optimal system performance, along with one Minor Visual Inspection, both scheduled at your convenience.
• Battery Preventive Maintenance Visit Twice Per Contract Period: Provides for two Inspections of your Battery System’s health assuring optimal system performance scheduled at your convenience.

•  PLATINUM LEVEL Service Plans are our premier service level, designed with our mission critical customers in mind who demand frequent preventive maintenance and high-level customer support.

• 7x24 Corrective Maintenance Coverage: Provides for full corrective maintenance, and includes repair materials, labor and related expenses for the repair of unexpected failures in the UPS electronics, scheduled at your convenience.
• 4hr Emergency Response Coverage: Provides 4hr Emergency On-Site Response to your critical emergency service call.
• UPS Preventive Maintenance Visit Twice Per Contract Period: Provides for one Major inspection of the UPS electronics ensuring optimal system performance  along with one Minor Visual Inspection, both scheduled at your convenience.
• Battery Preventive Maintenance Visit Quarterly Per

Contract Period: Provides for four Inspections of your

Battery System’s health assuring optimal system performance scheduled at your convenien

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